Terms and Conditions

1. Acceptance of Terms

By accessing or using DreamyHook Digital Media's services (the "Services"), you agree to be bound by these Terms and Conditions (the "Terms"). If you disagree with any part of these Terms, you may not access the Services.

These Terms apply to all visitors, users, and others who access or use the Services, including but not limited to:

• Website visitors and potential clients
• Registered users and account holders
• Clients using our AI Workflow Builder
• Organizations using our Identity Service
• Recipients of our digital marketing services
• Users of any other products or services we offer

By using our Services, you represent that you are at least 18 years of age and have the legal capacity to enter into binding contracts.

2. Service Description

DreamyHook Digital Media provides comprehensive digital transformation services, including but not limited to:

Service availability, features, and specifications are subject to change. We reserve the right to modify, suspend, or discontinue any part of the Services with or without notice.

3. Account Registration

3.1 Account Creation

To access certain Services, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account credentials
• Accept responsibility for all activities under your account
• Immediately notify us of any unauthorized use

3.2 Account Security

You are responsible for safeguarding your account credentials. We recommend:

• Using strong, unique passwords
• Enabling multi-factor authentication (MFA)
• Not sharing your credentials with others
• Regularly reviewing account activity
• Logging out from shared devices

3.3 Account Suspension

We reserve the right to suspend or terminate your account if we suspect:

• Violation of these Terms
• Fraudulent or illegal activity
• Security threats or unauthorized access
• Abuse of our Services or resources
• Non-payment of fees

4. AI Products Terms

4.1 AI Workflow Builder Terms

4.2 Identity Service Terms

4.3 AI Model Training

To improve our AI products, we may use aggregated and anonymized data. We will never:

• Use your specific business data to train models available to other customers
• Share your proprietary workflows or configurations
• Expose your sensitive information in model outputs
• Use personal information for training without consent

Enterprise customers can opt-out of contributing to model training. Contact us for dedicated AI models trained exclusively on your data.

5. Payment Terms

5.1 Fees and Billing

Fees for our Services are as described on our website or in your service agreement. You agree to:

• Pay all fees on time according to the billing schedule
• Provide valid payment information
• Pay any applicable taxes
• Notify us of any billing disputes within 30 days

5.2 Subscription Plans

5.3 Price Changes

We may change our pricing with 30 days' notice. Price changes will not affect your current billing period but will apply upon renewal.

5.4 Late Payments

Late payments may result in:

• Service suspension after 10 days
• Account termination after 30 days
• Late fees of 1.5% per month (or maximum allowed by law)
• Recovery costs if legal action is required

5.5 Refund Policy

Custom Development Projects: 50% deposit required, non-refundable after work begins. Balance refundable only if we fail to deliver agreed milestones.

Subscription Services: 14-day money-back guarantee for new subscriptions. No refunds after 14 days or for renewals.

One-Time Services: Refunds evaluated case-by-case based on delivery and satisfaction.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Services and all content, features, and functionality (including but not limited to all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement) are owned by DreamyHook Digital Media and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain all rights to content, data, and materials you submit or upload to our Services ("Your Content"). By using our Services, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, store, and process Your Content solely to provide the Services.

6.3 Work Product

For custom development projects:

• Upon Full Payment: You receive full ownership of custom code, designs, and deliverables created specifically for you
• Our Frameworks & Tools: We retain rights to our proprietary frameworks, libraries, and reusable components
• Third-Party Components: Subject to their respective licenses (we will disclose all third-party dependencies)
• Portfolio Rights: We may showcase the work in our portfolio unless otherwise agreed

6.4 Trademarks

DreamyHook, the DreamyHook logo, and other marks are trademarks of DreamyHook Digital Media. You may not use our trademarks without prior written permission.

7. User Responsibilities

7.1 Prohibited Activities

You agree not to:

• Use the Services for any illegal purpose or in violation of any laws
• Infringe upon the intellectual property rights of others
• Transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems
• Scrape, crawl, or data mine our Services without permission
• Impersonate others or provide false information
• Harass, abuse, or harm other users
• Interfere with the proper functioning of the Services
• Resell or redistribute our Services without authorization

7.2 Compliance

You are responsible for ensuring your use of the Services complies with all applicable laws and regulations, including but not limited to:

• Data protection and privacy laws (GDPR, CCPA, DPDPA)
• Export control regulations
• Industry-specific regulations (HIPAA, PCI-DSS, etc.)
• Intellectual property laws
• Anti-spam and communications laws

7.3 Reporting Violations

If you become aware of any violations of these Terms, please report them to us at hello@dreamyhook.in.

8. Service Level Agreement (SLA)

8.1 Uptime Guarantee

For subscription services, we commit to the following uptime guarantees:

8.2 Planned Maintenance

We will provide at least 72 hours' notice for planned maintenance that may affect service availability. Emergency maintenance may be performed with less notice.

8.3 Service Credits

If we fail to meet our uptime commitments, you may be eligible for service credits:

• 99.0-99.49% uptime: 10% monthly fee credit
• 98.0-98.99% uptime: 25% monthly fee credit
• Below 98.0% uptime: 50% monthly fee credit

Service credits must be requested within 30 days of the incident. Credits are your sole remedy for service availability issues.

9. Limitation of Liability

10. Termination

10.1 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through your account settings
• Contacting our support team at hello@dreamyhook.in
• Calling us at +91-7042749169

Upon termination:

• You will continue to have access until the end of your current billing period
• No refunds will be issued for the remaining subscription period
• Your data will be retained for 30 days for recovery purposes, then permanently deleted

10.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice or liability, if:

• You breach these Terms
• We are required to do so by law
• Your use of the Services poses a security risk
• You engage in fraudulent activity
• Your payment fails repeatedly

10.3 Effect of Termination

Upon termination of your account:

• Your right to use the Services will immediately cease
• We may delete your account and all associated data
• All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability

10.4 Data Export

Before termination, you may export your data using our data export tools. We are not responsible for data loss after account termination.

11. Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

11.2 Jurisdiction

Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.

11.3 Dispute Resolution Process

11.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice in the Services

Your continued use of the Services after such modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Services and may terminate your account.

Material Changes

For material changes that may adversely affect your rights, we will provide at least 30 days' notice before the changes take effect. You may terminate your account within this notice period if you do not agree to the changes.

13. General Provisions

13.1 Entire Agreement

These Terms constitute the entire agreement between you and DreamyHook Digital Media regarding the Services and supersede all prior agreements and understandings.

13.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

13.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

13.5 Force Majeure

We shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

13.6 Third-Party Services

Our Services may contain links to or integrate with third-party services. We are not responsible for the content, policies, or practices of third-party services. Your use of third-party services is at your own risk and subject to their terms and conditions.

14. Contact Information

If you have any questions about these Terms, please contact us: